Job Title:

Analyst, Scheduling & Planning

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Scheduling & Planning Analyst you will be part of our Planning & Scheduling department, developing schedules and staffing plans for assigned business.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performance and business goals.Collaborate with various business units, quality and training to schedule the necessary training and associate coaching to ensure the company’s commitment towards quality is met.Review current processes of scheduling and staffing and uncover potential opportunities for efficiency improvement.Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime and absences.Develop schedules and staffing plans for assigned business in an accurate and timely manner.Identify schedule/plan changes in relevant databases and escalate issues as appropriate.Prepare reports for hiring needs, schedule and staffing analysis for business reviews and stakeholders.Maintain various WFM tools and set ups e.g., IEX entities etc.Collaborate with other WFM departments like real time and planning to constantly review and improve the health of business and increase profitability

Candidate's profile

Previous experience as Real Time Analyst or in a similar role is preferred and would be an advantageAbility to analyze and improve work processes and policies efficiently and implement according actionsA self-confident, professional, and customer service-oriented personality with problem-solving skills, multitasking ability, and endurance even in difficult situationsQuick comprehension, learning ability, and a structured approach with high attention to details, meeting timelines and follow-throughExcellent skills in Microsoft Office ExcelEnglish language - minimum B2 levelFrench language would be an advantage

 

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:Full-time indefinite contractRemote working modelPerformance bonusThe option to choose from a board range of flexible benefits through MY Benefit PlatformMedical SubscriptionBring-a-friend (referral) bonus opportunitiesCareer development programs, specialised courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their \"employer of choice.\"

Eligibility to work

In accordance with Romania's law, only applicants who are legally authorised to work in Romania will be considered for this position.

Location:

ROU Bucharest - 63-69 Dr. Iacob Felix Street

Language Requirements:

English

Time Type:

Full time

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