**Job Description:** O Analista Técnico de serviços é responsável por apoiar, solucionar e responder os clientes da unidade de negócio Spark para proporcionar um rápido atendimento e boa experiência com a marca, seguindo os indicadores de performance e dando resoluções de atendimento técnico ao cliente final. + Realizar cadastro de clientes no sistema nos Softwares da empresa para estarem aptos a colocar ordem de vendas; + Solucionar dúvidas de operacionalização dos sistemas DTX e Spark Approval + Resolver cancelamento de pedidos intermediando o processo com a fábrica em Mexicali, México ou com a Fábrica dos Estados Unidos. + Realizar serviços, reparos e/ou instalação de produtos ou soluções de software no local do cliente. + Diagnosticar falhas no sistema e determinar resoluções de problemas. + Escalonar problemas complexos para um nível superior de suporte técnico ou sistema de relatórios de qualidade. + Responder a chamadas de suporte ao cliente dentro de um território designado. **Job Requirements:** + Conhecimento prévio sobre o sistema CRM + Experiências anteriores com atendimento ao cliente + Desejável inglês e espanhol **Operating Company:** Spark The Spark™ Clear Aligner System is manufactured by Ormco™, a global leader in innovative orthodontics products. Spark aligners are made with TruGEN™, the latest innovation in clear aligner material. In the same way that Spark is designed to give orthodontists more control and flexibility, our careers are designed to give you more control and flexibility. Working at the intersection of technology and patient needs, you’ll be positioned to drive disruptive thinking and spark your career. Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .