Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at www.SoftwareOne.com The role The Academy Operation Manager (OM) is the primary point of contact for customers. You be responsible for a list of accounts in the region. You will also coordinate with the various Teams in SoftwareOne and ensure customer needs are met in a timely & accurate manner. What we need to see from you Key responsibilities: · Manage quote creation, order processing, and day-to-day customer requests. · Develop strong knowledge through ongoing training with software publishers. · Act as key resource for volume license offerings. · Contact with current customers on a daily basis. · Develop and maintain consultative relationships with existing customers. · Work collaboratively with assigned Account Managers. · Grow and maintain existing customer and partner relationships. · Establish and expand relationships with key executives and decision makers within each customer. What we need to see from you: Currently pursuing studies in Sales, Management, or a related field and eligible and interested for an alternance. No prior professional experience required—just a strong desire to learn. Fluent in French (native) with solid proficiency in English. Previous customer service experience is a plus. Highly motivated, goal-driven, and entrepreneurial-minded. Strong attention to detail and ability to break down complex projects into manageable tasks. Basic understanding of technology solutions. Familiarity with Microsoft licensing programs and product offerings. Knowledge of: Operational policies and procedures Effective customer service and sales techniques Building and maintaining long-term business relationships What we offer: We train you to take the control of your career! · Meal voucher (9.5 € per day) · 50% reimbursement of public transport · We provide training to help you take control of your career and achieve your professional goals! · We offer an internship/apprenticeship with a hybrid format and flexible schedule to suit your needs. · You will work on international projects alongside a multicultural team, giving you the opportunity to develop a global perspective. Job Function People & Culture