**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk. **Your role and responsibilities** ESSENTIAL FUNCTIONS: * Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment * Independently collect past due invoices by contacting customers via phone, email, or portal * Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications. * Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment. * Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log. * Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company. * Preparation of weekly aging report and prioritize accounts based on overdue status. * Account review for credit releases. **Required technical and professional expertise** * Professional/commercial collection experience * Must have the ability to define and solve problems. * Must be self-motivated, work independently with minimum supervision, and be an effective team player. * Excellent verbal and written communication skills required. * Excel/ Word skills including Pivot tables, VLookups and other formulas. * SAP/CRM experience IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.