WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!  No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

\n

 Annual Salary of £45,000

\n

A WORLD OF REWARDS

\n\nFree and healthy meals when on duty\nGrow your Career ! \nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 25 days plus Bank Holiday\nDiscounted dental and health cover\nModern and inclusive Team Member’s areas\nCar allowance\n\n

 

\n

The Account Director UK&I will manage and grow the highest value and largest potential Share of Wallet Key accounts for Owned & Operated Hotels across the UK & Ireland on a national level. This role is responsible for creating and communicating account strategies to drive increased market share and demonstrate clear value to internal stakeholders and external customers. The Account Director UK&I is responsible for the highest performing TOP UK&I based accounts, focusing 100% on the domestic market. With a strong passion for building and developing relationships, the ideal candidate will possess a solid commercial background within the hotel industry and proven experience working with UKI-based partners. This role is exclusively focused on Owned & Operated UK&I hotels. The position is hybrid with an office base at Hilton London Kensington. Frequent travel within the UK & Ireland is required, including visits to London, as well as attendance at customer engagements, UK&I tradeshows, and sales missions.

\n

 

\n

Position Summary:

\n

 

\n

Planning Activities 40% 

\n\nDevelops strategies and directions for accounts in remit.\nIdentifies and evaluates business opportunities for the company and directs accordingly.\nExecutes strategic account development plans and supports communications of key messages internally and externally.\nDevelops plans to implement long term goals for the business that are the basis for short term goals and annual operational planning.\nDevelops appropriate objectives for team and directs their achievement.\nAccountable for the delivery of the strategy and activities of the sales function.\nTotal account management focus.\nQuickly determine the segments within the account that provide the greater opportunities.\n\n

 

\n

Organizing Activities 35%

\n\nImplements plans to ensure overall strategic direction is consistent and supported by other areas.\nIdentifies resources, oversees activities and confers with key stakeholders to ensure objectives of the team and sales function are accomplished.\nDirects assignment of tasks ensuring optimum allocation of resources.\nEnsures management communication plan is properly executed.\nOversees and evaluates business processes to maximize efficiency and effectiveness.\nMonitors and reviews the impact of marketing initiatives on the account strategy.\nEstablishes and develops effective working relationships with key customers.\nNetworks with sub account handlers\nStrengthens relationship with UK&I Owned and Operated hotels.\nWorks the opportunities via third parties.\nBuilds, implements and communicates the account strategies, delivering the expected targets.\nDevelops Account Plans that specify objectives, timescales and sales methods to support the defined account strategy and ensures maximum opportunity for account penetration.\nAccurately identifies the level of influence and decision making power of contacts in the customer organization and uses these to secure business.\nAccountable for communicating the strategy, ADP and activities on a quarterly basis, along with relevant issues, opportunities and successes. \n\n

 

\n

Directing & Controlling Activities 15% 

\n\nReviews Account Development Plans on a quarterly basis, updating records accordingly.\nImplements account specific marketing initiatives to help drive the business.\nAgrees marketing activity to underpin the account strategies and deliver increased customer / market share.\nWorks within approved budgets and adjusts activities and expenses to ensure optimal financial results.\nTo provide accurate management reports to review account performance and communicate future plans.\nReviews customer base to determine new opportunities for account penetration.\n\n

 

\n

 

\n

Tradeshow & Sales Missions

\n

In addition to the performance of the essential functions, this position will be required to perform the following supportive function, with the percentage of time performing each function to be solely determined by the line managed based upon the particular requirements of the company.

\n

 

\n

Attendance at National sales missions and tradeshows.

\n

 

\n

Specific Job Knowledge, Skill and Ability 

\n

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

\n

 

\n

Required

\n\nExcellent communication skills; presentations, written and public speaking.\nAbility to direct collaboration among cross-functional teams including external resources.\nAbility to analyze departmental financial data in order to make strategic and tactical decisions.\nLeads by example to resolve conflicts, introduce change and ensure collaboration among others.\nDemonstrates the highest standards of ethical behavior and absolute discretion with sensitive information.\nAbility to take initiative to identify, prioritize and implement actions required to achieve functional goals.\nStrong problem solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others.\nAbility to work independently.\nAbility to adjust plans and priorities as situations change.\nAbility to think and articulate a vision for business sales and capable of translating this into practical and tangible actions.\nSelf-reliant, working with minimal control and direction.\nTakes calculated risks to achieve results in consultation with immediate supervisor and other relevant team members.\nContributes and is effective when team working with peers.\nHas good relationship management skills and presents the appropriate professional image to customers and external contacts.\nCan handle more than one task/situation at a time.\nUniversity degree or experience in lieu thereof.\nSignificant work experience in customer facing, revenue generating roles. \nExperience working in multi-cultural or international settings.\nFluency in English.\n\n

 

\n

Preferred

\n\nA graduate of a hospitality management school, Hotel Management School or a similar degree.\nKnowledge of Salesforce, Delphi or a similar database/reservations system \nHospitality industry experience preferred in Sales, Marketing, Revenue or Operating roles. \nIn-depth knowledge of business sector(s) they manage.\nUK&I Key account management experience advantageous.\n\n

EVERY JOB MAKES THE STAY.

\n

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

\n

 

\n

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

\n

 

 

\n\n

 

\n\n