博世创新与软件开发中心，是博世集团三纵三横（三纵：互联交通、互联工业、互联生活，三横：传感器、软件、服务）的战略指引下的在中国的关键举措，也是博世在中国本土首个创新与软件开发中心。秉持着“根植本土、服务本土”的长期发展战略，我们将致力于进一步加强博世在中国的创新能力和软件开发能力，针对交通出行的电动化、自动化、互联化、个性化，提供面向未来的创新技术和前沿解决方案，加速针对中国市场的技术战略的实现和发展。
Job Description• Handling customer 0-km and field complaints.
• Develop and maintain good relationship with customers and increase customer satisfaction and loyalty.
• Component handling check in customer process related to Bosch products, improve/ correct customer process for Bosch products
• Technical support customer and coordinate pre-analysis in customer plants.
• Responsible for communication of complaints handling with customer, especial for SW issue.
• Interface between customer and internal.
Qualifications• Bachelors or Master degree, major in Electrical or Software related engineering
• Over 5 years' experience in automotive industry (Experience in OEMs is priority), preferred Geely related background.
• Sound knowledge of TS 16949, FMEA, skilled in Problem solving process and 8D method
• Customer complaints handling method, technical support customer experience, and SW related background is preferred.
• Good communication and negotiation skills.
• English oral & written fluently